Customer information

to conclude online shopping contracts

LANDLUVT Customer Info (PDF, 128 KB)Download

The following information for online shopping contracts does not constitute contractual terms. The contractual terms are contained in our General Terms and Conditions available at https://www.landluvt.com/agb. You will receive all customer information in text form at the latest upon delivery of the goods. You can also print or save this customer information and download it as a PDF file at https://www.landluvt.com/kundeninfo.

Identity of the seller

You enter into online contracts with the company LANDLUVT (hereinafter referred to as “LANDLUVT”).

2. Address of the seller and other information about the seller

LANDLUVT
Diana Weiss
Mozartstr. 5
A-5230 Mattighofen
Austria

Phone: +43 (0) 664 73631290
Website: https://www.landluvt.com
E-Mail: info@landluvt.com

Commercial register number: 545139a
Commercial register court: Landes- als Handelsgericht Ried i.I.
Business purpose: Perfumer
Year of foundation: 2020
Management: Diana Patricia Weiß
Ownership structure: Owner
Regulatory authority: Bezirkshauptmannschaft Braunau

Chamber: Austrian Federal Economic Chamber, Upper Austrian Guild of Chemical Trades & of Building, Facade and Building Cleaners
Legal regulations: Trade regulations (http://www.ris.bka.gv.at/)

Media owner: Diana Patricia Weiß

The website “https://landluvt.com” is used to advertise and sell goods distributed by us and to promote our company.

UID-Nr.: ATU61207429

Our customer service
Mon-Fri 9.00 a.m. to 5.00 p.m.
At the valid rate of the respective provider: Tel: +43 664 73 63 12 90

Place of performance is our registered office in Mozartstraße 5, A-5230 , Austria.

3. Online contract conclusion and order process

On our website and in our print media (catalogs, advertising brochures, etc) we inform you about the conditions and features of the goods. The presentation of the goods does not constitute a contract offer, but a non-binding invitation to you to order goods from us.

At the bottom of the overview page of our website or online store, there is a link to our General Terms and Conditions (“GTC”) and another link to our “Customer Information”, which allows you to retrieve, save and print the contractual provisions and other required information.

Orders in the online store can be placed exclusively via the Internet through the interface set up on “https://www.landluvt.com” and exclusively in the languages available there. It is not possible to submit supplementary requests beyond the existing product range. Before placing an order, in addition to your name, address, password (if applicable), you must provide your e-mail address, which you can use to receive, read, save and print our e-mails, in the space provided for this purpose in the online store.

By placing an order in the online store by clicking the button “Order with obligation to pay“, you submit a contract offer for the goods contained in the shopping cart. We will confirm receipt of the order immediately by e-mail. However, this confirmation of receipt does not constitute acceptance of the offer. The confirmation of receipt shall only constitute a declaration of acceptance if we expressly state this. We are entitled to accept the offer contained in your order within 3 working days (Monday to Friday) after receipt of the order by us, whereby this acceptance can also be made by sending the ordered goods. We are entitled to refuse acceptance of the order – for example, after checking your creditworthiness. In the online store, only items that are available for delivery can be ordered. However, if individual items are not available, we will contact you by e-mail and offer you the opportunity to select other items. If you do not select substitute items or if you cannot be reached by e-mail, the contract will be for the items that are available. There is no minimum order value. The delivery of all goods is only in household quantities.

The individual technical steps that lead to your contract declaration and the conclusion of the contract as well as the and correction options are as follows:

You can place the desired goods in the virtual shopping cart without obligation. You can access this at any time and view its contents correct and / or delete. If you want to buy the selected goods please click on “Proceed to checkout”. You will then be asked to enter your personal data, select the payment method, accept our terms and conditions and confirm that you have read the customer information. You can cancel the order process at any time by closing the browser window or by submitting the order. You can identify any input errors when placing your order in the final summary and correct them using the correction functions before sending the order. The contract is concluded in accordance with point 3 of our terms and conditions.

Please leave your billing address. You will receive your detailed invoice by e-mail.

Misprints and errors in product images are reserved.

Please do not forget to archive the order confirmation. You will also receive a confirmation of your order by e-mail.

Further information on the conclusion of the contract is contained in our General Terms and Conditions, available at https://www.landluvt.com/agb, which are an integral part of the contract.

4. Storage of the contract text and transmission to the customer

Due to the order electronically, the contract text is stored by us and sent to you together with the legally effective included terms and conditions, the customer information and the revocation form by e-mail after conclusion of the contract.

5. Input error

You can correct your entries at any time during the ordering process by clicking the “X” button after respective availability, pressing the “Esc” key, clicking the button or the “←” button. By closing the application before clicking the button “Order subject to payment”, you can cancel the entire ordering process.

6. Price of goods

Only the prices on our website are valid. The prices offered on the website are valid until revoked. Price quotations are subject to change and are in euros and as gross prices including all charges, in particular the applicable sales tax. Special offers for a limited period of time will be indicated as such in the context of the presentation of the individual goods on our website and/or in our print media. We charge our shipping costs in addition to the offered prices of the respective goods (see point 7 below). The customer does not incur any additional costs when ordering by using our website.

7. Shipping costs and method

We charge our shipping costs in addition to the offered prices of the respective goods. More details about the shipping costs and the shipping methods can be found in the relevant overview on our website at https://www.landluvt.com/bezahlung-und-versand.

8. Method of payment

The price is due for payment upon conclusion of the contract. You can pay the price by prepayment, instant bank transfer, PayPal or with the credit cards MasterCard or VISA. If necessary, the payment will be processed by our following contractual partners

Paypal: https://www.paypal.com/at/webapps/mpp/paypal-safety-and-security
STRIPE (https://www.stripe.com)

If necessary, please also note their general terms and conditions in the context of payment processing. Your possible (return) payment claims will be credited to your account or credit card immediately. We reserve the right to exclude individual payment methods. In our online store you can only pay in EURO. We reserve the right of ownership of the goods until full payment.

PayPal

The payment method PayPal allows direct payment through your PayPal account. The payment with PayPal is free of charge for you. The money transfer takes place immediately, provided that your PayPal account is sufficiently covered or a corresponding payment method is deposited.

Credit card (MasterCard, VISA) via STRIPE

If you prefer to pay by credit card, you will not pay any fees for this payment method. After sending the order, your credit card will be charged immediately, the order will also be released for delivery immediately.

9. Consumer’s right of withdrawal and consequences of withdrawal

9.1 Right of withdrawal of the consumer

Consumers have the right to withdraw from sales contracts without giving any reason.

The withdrawal period is fourteen calendar days:

in the case of contracts for the sale of goods, from the day on which the consumer obtained possession of the goods, or
in case of a multi-part order or a partial delivery, the consumer has taken possession of the last good or the last piece.

In order to exercise your right of withdrawal, you must inform us by means of a clear declaration of withdrawal by e-mail to info@landluvt.com or by post or verbally (by telephone), stating your name, address and, if available, your telephone number. You can use the sample form (withdrawal form) provided on https://www.landluvt.com/widerruf] for this purpose. To comply with the withdrawal period, it is sufficient that you send the notice of withdrawal before the expiry of the 14-day withdrawal period.

The written withdrawal must be sent to the following address:

LANDLUVT

Diana Weiss

Mozartstr. 5

A-5230 Mattighofen

Austria

by E-Mail: info@landluvt.com

by Telefon: +43 664 73631290

https://www.landluvt.com/en/withdrawal

9.2 Consequences of the withdrawal

The goods must be returned by you within 14 days from the date of your declaration of withdrawal properly packaged and accompanied by the original invoice. The withdrawal period is met if the goods are sent within the period.

The costs for the return of the goods are to be borne by you or to be replaced. This includes the transport costs, even if the shipment was made by us free of charge.

You must pay us compensation for a reduction in the market value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. We expressly point out that you also have to pay compensation for the case that you inspect the goods yourself and/or open the goods or their packaging, although we have sent you a sample of the goods to test the condition, properties and functioning of the goods.

If the restitution of the services already rendered is impossible or impracticable, you shall pay us an amount which, in comparison to the contractually agreed total price, is proportionate to the services rendered by us up to the point of withdrawal.

We shall reimburse you concurrently with the services to be rendered by you (restitution of the received service, reasonable compensation for the use, compensation for the reduction of the fair market value) for any payments already received, whereby we shall be entitled to set off against the services to be rendered by you. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees by us because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

In particular, a right of withdrawal does not exist for orders of goods that are manufactured according to customer specifications or that are clearly tailored to the personal needs of the customer. The right of withdrawal also does not apply to goods that can spoil quickly or whose expiration date would be quickly exceeded. The right of withdrawal also does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

10. Communication costs

By using our online store hotline +43 664 73631290 there are no charges beyond the usual basic rates. The costs from the fixed network and mobile networks are to be inquired at the respective telephone provider.

11. Inquiries and complaints

For inquiries or complaints, please contact us at info@landluvt.com. Our customer service is available from Monday to Friday from [09:00] – [17:00]. We strive to answer all customer inquiries promptly.

12. Period of validity of limited offers

The validity period of limited offers is shown within the presentation of the individual goods on our website and in our print media.

13. Contract language

You have the possibility to conclude contracts with us in those languages that are available on the interface set up at https://www.landluvt.com.

14. Privacy and cookies

With our data protection information at https://www.landluvt.com/datenschutz, we inform you about this website including this online store in accordance with our information obligations pursuant to Artt 13 f DSGVO and about the use of cookies.